we strive to deliver your order as quickly and safely as possible. Please read our shipping policy carefully before placing your order. 1. ORDER PROCESSING TIME • All orders are processed within 1–3 business days after payment confirmation • Orders placed on weekends or UK public holidays will be processed on the next business day • You will receive an email confirmation with tracking details once your order has been dispatched 2. SHIPPING OPTIONS & DELIVERY TIMES UK DELIVERY: ┌─────────────────────────────────────────────────┐ │ Standard Delivery │ 3–5 Business Days │ FREE │ │ Express Delivery │ 1–2 Business Days │ £4.99 │ │ Next Day Delivery │ Next Business Day │ £7.99 │ └─────────────────────────────────────────────────┘ INTERNATIONAL DELIVERY: ┌─────────────────────────────────────────────────┐ │ Europe │ 5–10 Business Days│ £9.99 │ │ USA & Canada │ 7–14 Business Days│£12.99 │ │ Rest of World │10–21 Business Days│£14.99 │ └─────────────────────────────────────────────────┘ 3. FREE SHIPPING We offer FREE standard UK delivery on all orders over £50. This will be automatically applied at checkout. 4. ORDER TRACKING Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your parcel on the carrier's website. Please allow up to 24 hours for the tracking information to update. 5. CUSTOMS & DUTIES (INTERNATIONAL ORDERS) International orders may be subject to customs duties, taxes, and import fees upon arrival in your country. These charges are the responsibility of the customer and are not included in our shipping fees. We recommend checking your local customs regulations before placing an order. 6. INCORRECT DELIVERY ADDRESS Please ensure your delivery address is correct at the time of placing your order. [Your Store Name] cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, please contact us immediately at [your email]. 7. LOST OR DELAYED PARCELS If your order has not arrived within the estimated delivery timeframe, please: • Check your tracking information • Check with neighbours or your local delivery depot • Contact us at [your email] if the issue persists We will investigate and resolve the issue as quickly as possible. 8. DAMAGED IN TRANSIT If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damage. We will arrange a replacement or refund promptly.